We offer free shipping on all domestic orders. All orders are processed within 24 hours of placing the orders and will take 4-8 days to arrive

Once your order ships, you will receive a confirmation email with corresponding tracking information. The tracking number and progress can be found within your order confirmation email

Unfortunately we are unable to amend, add to, or cancel an order once it has been placed, as your order goes direct to the warehouse for picking.

Please email us at info@jigsawhouse.cc about any damaged or defective items with accompanying photos within a 30-day period from the date of delivery.

Shipping costs for international orders will be calculated at checkout based on your location and order details.

Estimated delivery time: Please allow 10-20 business days for international deliveries. (Note: Delivery times may vary depending on the destination and customs processes.)

We use reliable shipping carriers to ensure your order arrives safely. (Final carrier selection will depend on your location and order size).

Jigsaw House aims to ensure its customers’ full satisfaction. If you are not completely satisfied with your purchase, you may return your item(s) for a full refund. You have 30 days to do this, providing the product/s are unused and in its original packaging.

Returns must be:

• In new, unused condition
• In the original packaging it came in, including storage cotton bag and original box

Please ensure to use the return label provided by Jigsaw House when sending your item back so our team can determine the arrival of your package.

Return Conditions:

Refunds will be returned only to the original form of payment. Jigsaw House does not offer store credit for returned products.

You can return your item(s) purchased from jigsawhouse.cc up to 30 days after the delivery date for a full refund. Jigsaw House does not accept returns on items purchased outside of jigsawhouse.cc. For exchanges, please return your item(s) and replace an order for the correct item. All merchandise must be unused and returned in the original packaging. Original and return shipping costs are non refundable unless the merchandise was shipped incorrectly. 

Once your return is delivered, please allow 5-7 business days for your return to be processed. You will receive an email confirmation once your return has been processed.

Please email us at info@jigsawhouse.cc about any damaged or defective items with accompanying photos within a 30-day period from the date of purchase.

Once your return is delivered, please allow 5-7 business days for your return to be processed. You will receive an email confirmation once your return has been processed. Should there be no further update after 10 business days, please contact us for further assistance.

No there is no return shipping fee. Once you contact us, we will send out the return shipping label to you.